Snug as a Bug in a Rug

FAQ

What is a Pet Sitter?

Keep’em Kozy Petsitting is a contracted service provider who takes care of pets in their own home.  This allows for the pet’s normal schedule to be maintained while you are away and results in much less stress for your pets.

What is daily/daytime dog walking?

Daytime dog walking is pet sitting on a weekly, ongoing basis.  Keep’em Kozy Petsitting is hired to walk dogs that need a regular break during the busy work day.

We can provide daily visits or just a few days per week.  We can walk them as many times per day as needed depending on your work schedule and the needs of your pets.  The most common dog walking visits are scheduled for 30 minutes.

What is your pet sitting service?

Keep’em Kozy Petsitting is available to visit your pets if you go out of town on a trip, such as on vacation or business.  During this time, we will make scheduled visits to your home.  These are scheduled to take place between 2-hour pre-determined time slots  that best fit your pets normal schedule (such as 6am-8am,  2pm-4pm, 7pm-9pm).

How long is a visit?

Visits can be scheduled anywhere between 10-60 minutes in length.  Households with multiple pets or pets on a schedule for medication will often require longer visits than homes with only one pet.  Longer visits are available upon request.

How many times a day will you visit during a vacation?

The frequency of visits is something we will discuss during the consultation.  Most dogs will require a minimum of 3 visits per day (at least morning, afternoon, and evening).  We will not perform once per day visits for dogs, the minimum daily visits are 2 visits per day.

Most clients choose once per day visits for cats.  We will not perform every other day visits for cats the minimum visit is 1 visit per day.

Will you stay at my home overnight?

Keep’em Kozy Petsitting does offer overnight care. We do require that the client be flexible and allow for pet sits and daytime walks that we  need to perform for other clients throughout the day/evening.

Can my pets stay at your home?

Sorry, we do not offer this service.

Do I meet you before the service?

Yes,  an initial consultation is required before your first service can be provided.  This consultation will give me time to learn about your pets, fill out paperwork, take notes about your home and required tasks, and collect keys from you.  Keep’em Kozy Petsitting does not charge for the initial consultation.  Please be sure to call far enough in advance to schedule your consultation.

If you require a follow-up consultation at a later date or keys are not provided during the consultation, an additional fee will apply.  See Rates for more information.

Are you insured?

Yes, we carry liability insurance through Pet Sitter Associates LLC.  Keep’em Kozy Petsitting will be happy to provide proof of coverage.

Are you bonded and what does that mean?

Yes, we are bonded through Pet Sitter Associates LLC.  Keep’em Kozy Petsitting will be happy to provide proof of coverage.

Bonding is different than insurance.  Bonding generally applies only if someone steals from the clients home and is convicted of the crime.  At that time, the bonding company will reimburse the client for the loss and the pet sitting business will reimburse the bonding company.

Is it safe to have a “stranger” in my home?

We understand that having a pet sitter in your home for the first time can be nerve-racking. Below we’ve provided some common tips to ensure that you have found a reliable pet sitter.  Keep’em Kozy Petsitting wants to build a trusting relationship with your family and pets.

Tips

  • The pet sitter should be insured for liability.
  • The sitter should provide contact information for references upon request.  Do be sure to contact the references.
  • Check with vets, groomers, pet stores, and other area pet businesses to learn more about the reputation of your chosen pet sitting business.
  • Be sure that the sitter provides a copy of the legal terms of your contract, including cancellation policy and other terms.
  • Be sure that you fully understand the pricing of your service.  Ask what services are included with the rate quoted.

Other factors to consider

  • What kind of pet education and/or certification does the sitter have?
  • Does the sitter know pet first aid?
  • Did the sitter ask many questions during the consultation.  Did they write down all of the answers carefully?
  • Is the sitter a member of professional organizations, such as pet sitting associations, humane organizations, or other pet care groups?
  • Does the sitter have a backup plan in case of a personal emergency?
  • Is the sitter a full time sitter, or do they have limited availability due to another job?
  • Does the sitter have the proper licensing for their area (in some areas a business license or may or may not be required).
  • Does the sitter talk positively about other sitters in the area and seem informed about the industry and other pet care providers?

Final questions to discuss with the sitter

  • Will you have the same person be sitting at your home the entire time you are away?
  • Will the sitter be allowed to bring anyone with them to the sits?
  • Does the sitter ever bring children to visits?
  • How often will the sitter leave a note for you logging how the trip is going?
  • Do the sitter’s available time periods fit your pet needs?
  • How will your key be stored or returned?
  • Has the sitter cared for your type of pet in the past?
  • Does the sitter accept multiple payment methods (cash, check, credit card, etc)